Jeans Centre
Pay in-store, online and mobile
About Jeans Centre
Jeans Centre is one of the largest retailers in the Netherlands. They’re part of the JOG Group, just like jeans brands Garcia and Ensign Blue. Repeat customers are their key to success. There are less returns because “regular customers know their size”. Their loyalty programme JC friends is used by 650,000 people.
Innovation and the payment process
Jeans Centre was founded over 40 years ago. They have always responded to future needs and developments with potention in the (online) fashion industry. They were the first company with a digital (fashion retail) mirror. But innovation isn’t everything: according to Jeans Centre, customer satisfaction is directly related to the customer journey. “The payment strategy is definitely a part of this journey.”
“We’ve noticed that the number of mobile transactions has been growing. That’s why we also offer Payconiq, which allows you to pay by smartphone. We also monitor products like Tikkie. It is also important that customers are able to make a postpayment.”
“Together with our payment partner Buckaroo, we closely monitor the market’s needs.”
— Paul Hanifer - ecommerce manager Jeans Centre
Customer Journey
Continued growth remains the biggest challenge. The store’s cosy atmosphere has to be translated to your webstore. Jeans Centre does so mostly by offering inspiration online. “The customer journey still often starts in-store. Yet orientation increasingly starts online. For Jeans Centre it is important to accompany our target audience during their customer journey – regardless of the channel used.”
“Which payment methods you choose for your webshop also depends on your customers. Garcia for example is extremely popular in Germany, where postpay is very important.”
— Paul Hanifer - ecommerce manager Jeans Centre
Inspiring cases
The ideal payment method differs per situation, product or service. Because of our wide range of payment methods and unique features, we at Buckaroo are always able to offer you an appropriate solution. Let the following cases inspire you.
